[Korea] Notice of Delay in Postal Pickup for Cargo Cleared (Released) Before and After Seollal Holiday
2022-02-08
Hello
We are currently seeing a large number of shipments that were cleared through customs and confirmed as released after the Seollal holiday, but have not yet been confirmed as received by the post office.
This appears to be due to processing delays caused by the operational characteristics of the express center, as previously explained.
To help you understand the work involved, we would like to explain the cargo inbound/outbound processing flow at the express center where customs clearance is being handled.
The inbound/outbound cargo processing flow is broadly divided into three types.
1. Cargo packed in neat box packaging that is easy for the automatic scanner to recognize, with the waybill undamaged and attached in the correct position, is processed through the automatic line and transferred in real time to the post office pickup facility.
=> Cargo transferred in real time is picked up by the post office almost in real time
2. Cargo that the automatic scanner cannot recognize, such as non-standard boxes, polybag packaging, or waybill errors, is sorted to the manual line. The staff directly scans it for inbound and outbound processing, then places it on a cart and transfers it to the post office pickup facility.
=> Waiting for postal receipt while on the cart
3. Among cargo processed through the automatic or manual line, cargo selected by customs for inspection or cargo subject to duty payment, and other cargo that is not yet cleared through customs, is moved to the second-floor storage area. If it is later customs-cleared, it is placed on a cart and transferred to the post office pickup facility.
=> Waiting for postal receipt while on the cart
Due to the nature of the work above, the post office pickup facility prioritizes cargo processed under Option 1 and picks it up almost in real time.
If cargo processed under Option 1 is delayed at the post office receipt stage, the entire line must stop, which in turn causes delays in incoming cargo processing.
Roughly 70-80% of cargo is processed under Option 1.
For cargo processed under Options 2 and 3 and transferred to the post office pickup facility on carts, we stop the automatic line for Option 1 one to two hours before the end of business and process the outbound cargo on the carts for receipt.
Cargo on the carts is processed within the designated time, and in some cases, the processing order is not sorted by date; instead, cargo from carts located closer may be processed first.
Currently, delays continue to occur for cargo processed under Options 2 and 3 before and after the Seollal holiday.
If there are any special circumstances causing delays, we will notify you individually. Otherwise, please understand that postal receipt is delayed due to the issues described above.
** Cargo processed under Options 2 and 3 that is non-standard may also be identified later as non-standard during the post office pickup process.
** Increased pickup volume at the post office due to the CJ Logistics strike is also one of the contributing factors.
We expect the backlog of cargo processed under Options 2 and 3 to continue through this week.
We are continuously requesting our partners to resolve this as quickly as possible.
Thank you.
We are currently seeing a large number of shipments that were cleared through customs and confirmed as released after the Seollal holiday, but have not yet been confirmed as received by the post office.
This appears to be due to processing delays caused by the operational characteristics of the express center, as previously explained.
To help you understand the work involved, we would like to explain the cargo inbound/outbound processing flow at the express center where customs clearance is being handled.
The inbound/outbound cargo processing flow is broadly divided into three types.
1. Cargo packed in neat box packaging that is easy for the automatic scanner to recognize, with the waybill undamaged and attached in the correct position, is processed through the automatic line and transferred in real time to the post office pickup facility.
=> Cargo transferred in real time is picked up by the post office almost in real time
2. Cargo that the automatic scanner cannot recognize, such as non-standard boxes, polybag packaging, or waybill errors, is sorted to the manual line. The staff directly scans it for inbound and outbound processing, then places it on a cart and transfers it to the post office pickup facility.
=> Waiting for postal receipt while on the cart
3. Among cargo processed through the automatic or manual line, cargo selected by customs for inspection or cargo subject to duty payment, and other cargo that is not yet cleared through customs, is moved to the second-floor storage area. If it is later customs-cleared, it is placed on a cart and transferred to the post office pickup facility.
=> Waiting for postal receipt while on the cart
Due to the nature of the work above, the post office pickup facility prioritizes cargo processed under Option 1 and picks it up almost in real time.
If cargo processed under Option 1 is delayed at the post office receipt stage, the entire line must stop, which in turn causes delays in incoming cargo processing.
Roughly 70-80% of cargo is processed under Option 1.
For cargo processed under Options 2 and 3 and transferred to the post office pickup facility on carts, we stop the automatic line for Option 1 one to two hours before the end of business and process the outbound cargo on the carts for receipt.
Cargo on the carts is processed within the designated time, and in some cases, the processing order is not sorted by date; instead, cargo from carts located closer may be processed first.
Currently, delays continue to occur for cargo processed under Options 2 and 3 before and after the Seollal holiday.
If there are any special circumstances causing delays, we will notify you individually. Otherwise, please understand that postal receipt is delayed due to the issues described above.
** Cargo processed under Options 2 and 3 that is non-standard may also be identified later as non-standard during the post office pickup process.
** Increased pickup volume at the post office due to the CJ Logistics strike is also one of the contributing factors.
We expect the backlog of cargo processed under Options 2 and 3 to continue through this week.
We are continuously requesting our partners to resolve this as quickly as possible.
Thank you.