Guide

Mailbox arrival items are those without a tracking number. These require manual processing and are handled after regular items.

Usually processed every 3-4 days or on weekends. We check contents via video/photos and send the tracking number via notification.

For US shopping mall guides, please refer to the link below.

▶ US Shopping Mall Direct Purchase Guide

If you''re completely new to overseas direct purchase, please read the guide below. It takes about 3-4 minutes to understand.

Easy Guide to Overseas Direct Purchase

US duty-free amounts: List customs items under $200, general customs items under $150. Combined taxation occurs when two packages arrive simultaneously and values are combined. Manage your dispatch schedule carefully.

For some clothing sites like Carter''s, Gap, Ralph Lauren, you can forward your order email to your UniAuction email for automatic application writing.

Your UniAuction email: (your ID)@uniauc.com

After forwarding, check My Page > Uni Mailbox. The application is auto-generated in 5-10 minutes. Verify amounts, set categories and delivery address before requesting packaging.

After purchasing, you need a shipping application so we can verify your items arrived correctly.

Open your order email or order page and copy the purchase details (product name, price, options, size) into the application. Each item must be entered individually for customs purposes.

Application Writing Guide

UniAuction charges shipping based on the weight of arrived items.

Shipping Rate Table

For oversized items, volumetric weight may apply: Width(inch) x Length(inch) x Height(inch) * 166

Items under 20 inches on all sides are exempt. 20-30 inches: 50% of volumetric weight charged. Over 70 inches: 100% volumetric weight charged.

New Jersey has direct flights to Korea, but Delaware does not, adding 2-3 days for pickup.

For clothing/shoes, NJ is recommended (no tax). Delaware is recommended for $200 duty-free threshold optimization or no-tax on non-clothing items. Delaware pickup fee: $1 per application.

Storage is free for 30 days from the date the first item arrives. Calculated from the tracking delivery date.

A warning message is sent before fees are charged. After 30 days, storage is possible but items are not guaranteed. Lost items within 30 days are compensated based on card payment records.

UniAuction offers an Amazon purchase agent service for customers who find direct purchase difficult.

Amazon Purchase Agent Guide

After applying, check progress in My Page > Purchase Agent > In Progress. Products are purchased automatically within 15-40 minutes.

Animal feed may require quarantine. Quarantine can take a very long time, and additional costs may be charged.

Batteries, cells, speakers and other magnetic substances are prohibited from being loaded onto aircraft. If ordered by mistake, you cannot return or dispose of them.

Flammable products may be loaded undetected, but in the worst case, an explosion could cause enormous damage. If found at our facility, you can return the item by paying domestic US shipping, but if detected by the airline, it may be disposed of. Please be careful.

Military items are a serious matter - shipping them to Korea can result in a $5 million fine or up to 60 years in prison. Please do not purchase military clothing, shoes, or any military-related items.

For livestock products, personal use is permitted up to 5KG. Note that 5KG refers to the net weight (NET WEIGHT) of the formula only, not the total gross weight of the shipment.

Enter your English name in the name field. For Address1 and Address2, entering everything in Address1 is fine.

The alphabet letter after your 5-digit mailbox number is a random code that changes each login to prevent order cancellation from duplicate purchases. You can ignore it.

If you didn''t enter the mailbox number, tracking number takes priority for receipt processing.

We do not under-declare values. The product name, category, and price reported to customs are transmitted exactly as you entered in our application form.

If the product category is set incorrectly (e.g., clothing set as general customs instead of list customs), the shipment will go through general customs without correction. Please double-check before making payment.

If you set hold packaging, when the product arrives at the warehouse, we will process receipt and store it on the shelf without opening the box or checking the contents. For held items, you must request packaging from My Page > Shipping Forwarding History to have them packaged.

The recipient name and English name do not need to match. If member A places an order, the English name should be A so that if a package arrives without tracking info, we can match it using the mailbox number and name.

However, member A can send a gift to person B, so the recipient does not need to be the same as the applicant.

Mailbox arrival items are those without a tracking number. These require manual processing and are handled after regular items.

Usually processed every 3-4 days or on weekends. We check contents via video/photos and send the tracking number via notification.

Please wait at least 2 weeks before inquiring. If no notification after 2 weeks, leave order details on the board.

I ordered without the mailbox number.

Boxes are first checked by tracking number, then by mailbox number. If you entered the tracking number correctly, there will be no delay.

Does the alphabet change each time?

The alphabet after the mailbox number changes each login (A-Z) to prevent order cancellation from duplicate purchases. It has no effect on receipt processing.

US duty-free amounts: List customs items under $200, general customs items under $150. For combined taxation prevention, hold one application until the first clears customs.

US duty-free: List customs under $200, general customs under $150.

For different sellers or multiple orders, you can write them all in one application with different order numbers.

For purchases at different times, hold packaging on the first application, then write a second and use the bundle shipping button to merge.

Repackaging fee: $2.50

You must select a category for each product when writing the application.

The selected category is used for customs declaration. List customs items are automatically cleared as list customs.

If any general customs item is included, general customs applies.

For some clothing sites, forward your order email to your UniAuction email for automatic application writing.

Your UniAuction email: (your ID)@uniauc.com

After forwarding, check My Page > Uni Mailbox. Verify amounts and set categories before requesting packaging.

After purchasing, copy your order details into the shipping application. Each item must be entered individually for customs purposes.

Application Writing Guide

New Jersey has direct flights to Korea, but Delaware does not. Items are picked up from NJ, adding 2-3 days delay.

For clothing/shoes only, NJ is recommended (no tax). Delaware is recommended when you need no-tax for items over $200 duty-free threshold.

Even if tracking shows delivered, receipt processing takes time. Packages arrive 11 PM - 5 AM KST, processing completes around 7-8 AM KST.

Tracking time is US time, so add one day. During high volume, processing may be delayed to the next day.

Weekend deliveries are revisited by the courier on the next business day.

Mailbox arrival items are those without a tracking number. These require manual processing and are handled after regular items.

Items with confirmed receipt are shown when you click on your application in My Page. "Received" status means the tracking was scanned and the box has arrived.

Storage is free for 30 days from the date the first item arrives. A warning is sent before fees are charged.

The US is 14 hours behind Korea. Warehouse hours: 9 AM - 6 PM US time.

Friday afternoon, Saturday, Sunday "Delivered" status means the courier will revisit on Monday-Tuesday.

With pre-dispatch selected, items are packaged and shipped upon arrival. Just pay the shipping fee the next day.

For returns due to change of mind, damage, or wrong delivery, you must write a shipping application.

Select the items to return and attach a return label if available. After submitting, post on the 1:1 board for faster processing.

A return label is an image issued by the shop when requesting a return/exchange. Print it and attach to the box for return processing.

Depending on the return label (paid/free), a return fee may apply or it may be processed as free return.

For paid returns, pay the return fee to initiate the return. Track the return via the return tracking button.

Defect-related returns are free (domestic US shipping must still be paid).

For members level 5 and below, non-defect returns (change of mind, etc.) are charged $5.

For members level 6 and above, non-defect returns with a return label are free.

If a defect or wrong item is found during inspection, our staff will take photos and send an automatic SMS notification. Photos are usually uploaded 1-2 hours after receiving the notification. Check the "View Photos" menu that appears on the corresponding application in My Page > Shipping Forwarding History. If photos are not uploaded after 4 hours, please let us know on the board and we will retake them.

The repackaging fee is $2.50.
If you want to combine an already packaged item with other items for bundled shipping, a repackaging fee of $2.50 is charged.

Only administrators can combine already packaged items. Please leave a message on the board indicating which items you want to combine.

The US video service is a free service separate from inspection. Videos are uploaded via YouTube links and may be deleted after updates.

Even without video, we take responsibility for standard/precision inspection. If you need the video, post on the board for re-processing.

Bank transfer confirmation is automatic when you transfer using the registered name or 5-digit mailbox number. Status changes in 5-10 minutes.

If the status doesn''t change, verify the depositor name. If you used a different name, go to My Page > Deposit Charge/Confirmation to process it.

If you have coupons, you can apply them before payment.

J coupons are sharing coupons limited to 3 uses per member. P, N, or number-only coupons stack with membership discounts up to 15%.

Membership level 10 gets 10% discount. Combined with coupons, up to 15% discount.

Domestic shipping fee payment is requested via SMS after products arrive at the US center and packaging is complete.

Shipping Rate Table

PayPal charges $1 for initial verification and refunds it. The $1 is not charged by us and will be refunded.

UniAuction offers a pre-dispatch option for customer convenience and faster delivery.

For manual payment, items are held after packaging until you pay.

With pre-dispatch, items are shipped first and you must pay within 48 hours. Failure to pay within 48 hours may result in warehouse storage fees (5,000 KRW/day) upon domestic arrival.

UniAuction charges shipping based on weight. For oversized items, volumetric weight may apply.

Shipping Rate Table

Tracking is not available immediately after payment. No dispatch on Sunday/Monday KST. After dispatch, tracking is available via the tracking button.

Even after payment, tracking will not be available immediately. We pre-attach postal labels, but actual dispatch happens later.

Usually, dispatch to the courier occurs around 6-7 AM (KST), and the courier consolidates and heads to the airport around 9-10 AM.

There are no dispatches on Sundays and Mondays (KST). If you pay after 7 AM Saturday, tracking will only be available around 9-10 AM Tuesday.

You can change the recipient at any time before payment. For items already handed over to the courier after payment, you can contact us via the board and we will request a correction from the courier. However, once the package is loaded into the aircraft cube, it cannot be retrieved. Please confirm the recipient before payment.

You can change the delivery address at any time before payment. For items already handed over to the courier after payment, you can contact us via the board and we will try to correct it. However, once loaded into the aircraft cube, retrieval is impossible. Please confirm the address before payment. If you need to change the address after customs clearance, contact the postal service directly for a delivery address change.

Once an application is paid on the UniAuction site, it automatically changes to dispatch-ready status and is handed over to the courier as quickly as possible. No separate dispatch request is needed. After payment, dispatch usually occurs on the morning flight (KST), and tracking becomes available that evening. Click the tracking button under the tracking number in My Page > Shipping Forwarding History.

With pre-dispatch selected, items are shipped immediately after packaging. This is a pay-later service - payment must be made within 48 hours.

After dispatch, it usually takes 3-5 days to receive in Korea. Track via the tracking button.

For customs delays or inquiries, please contact the customs broker directly.

Youngin Joint Customs Office
TEL: 032-742-8160

The customs number is the same as the domestic postal tracking number. You can also check on Korea Customs UNIPASS.

Tracking is not available immediately after payment (Preparing for Dispatch).

Dispatch occurs around 6-7 AM KST, and courier consolidation to airport around 9-10 AM KST.

No dispatch on Sunday/Monday KST. If you pay after Saturday 7 AM, tracking is available around Tuesday 9-10 AM.

After dispatch, tracking is available via the Dispatch Complete > Tracking button.

You do not need to apply for list customs declaration separately on our site. If all items in your application are classified as list customs items and the total value is under $200, it will automatically be processed as list customs declaration.

For customs delays or inquiries, please contact the customs broker directly.

Youngin Joint Customs Office
TEL: 032-742-8160 FAX: 032-742-8163

You can also check customs progress on the Korea Customs UNIPASS website. The customs number is the same as the domestic postal tracking number.

US duty-free amounts: List customs items under $200, general customs items under $150.

List customs includes most everyday items. General customs covers food, vitamins, cosmetics, etc.

If you mix list and general customs items, general customs applies. For list customs benefits, purchase only list customs items separately.

Combined taxation occurs when two packages arrive simultaneously and values are combined, exceeding the duty-free threshold. To avoid this, hold one application until the first clears customs.

After dispatch, the invoice (product info, recipient, address) has been submitted to customs, and we cannot change personal information.

You have ample time to change before packaging. Please manage your delivery schedule and verify addresses.

Coupon requests are not handled via the board. You can earn coupons by completing missions through the My Page > Coupon Request menu.

US duty-free amounts: List customs items under $200, general customs items under $150. Manage your dispatch schedule carefully to avoid combined taxation.

Storage is free for 30 days from the date the first item arrives. A warning is sent before fees are charged.

The US video service is a free service separate from inspection. If you need the video, post on the board for re-processing.